Contact Center in your pocket

Bring inbound calls to your mobile phone with LeadDesk Mobile. Use advanced routing and IVR to make sure your experts always answer relevant calls, wherever they are.

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LeadDesk Mobile makes your contact center more flexible.

Transfer calls from Desktop to Mobile

Add Field Workers to your Inbound Flows

Classify Mobile Calls in Your Workflow

Record and Analyse Mobile Call Data

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Serve Customers from Anywhere

Stop letting customer calls go unanswered. Transfer calls from Desktop to Mobile easily when you need to hit the road.

Always Have an Expert on the Line

Make your organisation service oriented. Route inbound calls to experts in the office or in the field. Make sure your customers reach the right specialist with Automatic Call Distribution (ACD).

Powerful Analytics for Mobile Calls

Inbound mobile calls are recorded and can be played back, just like desktop calls. Get mobile call dispositions, comments and other data in your customisable reports and dashboards.

"Our agents have been very satisfied with LeadDesk. It’s easy to learn, use and customize, which significantly improves the efficiency of our operation."

Make your whole organisation service-oriented with LeadDesk Mobile

Ensure your customers connect with the right person the first time. Route and assign your calls across your workforce on Desktop and Mobile with Interactive Voice Response, Ring Groups and Speech Recognition.

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LeadDesk Mobile: Full Feature List

Easy call forwarding

No answer call forwarding

Make sure the customer gets a hold of someone, by forwarding your calls when agents are busy.

Ring groups

With our flexible ring groups, you can easily ring several agents at one time, or in a specific order.

Forward-to-phone

Forward your calls to mobile, to make sure a call never goes unanswered.

Intelligent call distribution

Mobile agent

A mobile agent is a type of agent. They can work in the same queues as the other agent types.

Direct inbound calls to mobile

Use the LeadDesk Flow Tool, Queues, Ring groups or IVR to connect the right person at the right time, desktop or mobile.

Create mobile ring groups

Have inbound calls ring in every phone simultaneously or chained together

Call queues

Build your own queues and messages.

Skills-based routing

Increase your caller satisfaction and first-call-resolution, by matching the caller to the agent with the required skill set.

Intelligent call and message distribution

Make sure the customer speaks with the right agent based on agent skills, your IVR or caller information.

Advanced IVR Management

Easily route your call to the right agent with our flexible IVR.

Reporting

Recordings

All call recordings are reported and listenable in LeadDesk calls tab.

Save and access favourite reports

Easily save and access your favourite reports, without having to recreate all over again.

Build custom reports

Build your own reports by filtering by campaigns, offices, products, queues, etc.

Prebuilt reports

Use our pre-built reports to easily get statistics about your contact lists, agents or channels.

Live dashboard

Customize your dashboard with a large set of pre-defined widgets and real-time stats.

Security / Reliability / Compliancy

SOC 2 & ISO 27001 certified

LeadDesk is independently audited and certified for the highest standards of data security controls and practises in contact center services.

SSL encryption

The SSL encryption ensures that all data passed between the web server and browsers remain private and intact.

Locally compliant

Compliant with local regulations

Reliable hosting

Our wide network of hosts, in several EU countries, ensure high uptime and security.

Local data storage

All our data is stored in the EU, according to EU and GDPR requirements and safety standards.

Custom permissions for teams and roles

Configure dashboards or limit access based on team role or office or IP.

Mobile Apps

Admin app for iOS users

Control the Admin interface directly from your mobile phone.