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Take control with real-time, actionable data and improve contact center profitability. LeadDesk Spotlight provides you with everything you need to lead, coach, and manage your team.
Get the best out of your sales agents by visualizing performance and targets engagedly. Let your team focus on the metrics that matter the most.
Build advanced and complex reports easily without extensive coding skills. Get deeper access to your LeadDesk reporting database, explore schemas and write SQL queries with intuitive and modern analytics tools and query editor.
Expand your inbound capabilities directly to mobile. With advanced routing options to mobile phones, you never need to worry about who's at the office.
Build a high-functioning customer service team with a workforce management solution that minimises the hassle around work schedule planning and management.
Trusted by 1000+ organizations of all sizes in different industries including
Help agents work faster with a straight-forward contact center software.
Our contact center software is easy-to-use, affordable and efficient. What a better way to see if LeadDesk fits your needs than to try it yourself?
How does LeadDesk stand out?
Intelligent contact distribution
LeadDesk offers a flexible IVR, easy CRM integrations and powerful skills based routing.
Work in any channel - Call, email, SMS, webchat
Native omni-channel solution with cross-channel capabilities
Help readily available 24/7
Should you need help during office hours, our friendly support is there for you. For any production critical emergencies, we always have someone available.
Stay on track with extensive reporting
You don’t have to guess what the results of using LeadDesk are. You’ll see it clearly in increased customer satisfaction.