Serve customers on their favourite channel
Continue conversations across text, phone, email, chat. Pick up where you left off all in one window with LeadDesk for Customer Service.
Voice
Talk to customers with crystal clear audio.
The traditional online support channel improved.
SMS
Ideal for notifications and short follow-ups.
Facebook Messenger
Serve social media users from LeadDesk for Customer Service.
Webchat
AI-supported Live Chat on your website.
"Our agents have been very satisfied with LeadDesk. It’s easy to learn, use and customise, which significantly improves the efficiency of our operation."
Better service with Conversations
See all customer history, from every channel, in a single conversation view. Agents can quickly check previous interactions and tailor their service to each customer instantly.
Always be available to customers
LeadDesk boasts its own server infrastructure which means guaranteed 99.95% uptime so that you never drop a call with a customer again.
Faster response times with AI
Advanced IVR makes sure you direct customers to the right agent, first time around. And LeadDesk’s AI Chatbots deflect common questions so your agents don’t have to answer them.
Secure, GDPR-proof, and EU-based
SOC2 accredited and ISO27001 certified. LeadDesk is regularly audited according to industry security standards and practices. Built from ground up to be GDPR compliant.
Learn how Omnichannel Customer Service will improve your Customer Satisfaction
See LeadDesk for Customer Service in Action
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