LeadDesk Talk integration with Salesforce
Unlock your agents’ full potential with a powerful integrated contact center tool for inbound and outbound calling in Salesforce.
With Click-to-call, Inbound caller matching, SMS follow-up and Activity-level logging, serve your customers with more personalised experiences easily.
Fully integrated with Salesforce.
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Engage customers seamlessly - always
Powerful outbound and inbound calling for Salesforce
Make outbound calls and receive inbound calls directly in Salesforce with LeadDesk Talk.
Customer phone numbers are pre-populated in the dialer for you. Simply click to call and start talking to your customers.
Agents can also manually enter phone numbers to call and create new contacts if there’s no match in Salesforce.
Get it NowSend text messages right from Salesforce app
Send SMS follow-ups and SMS order confirmations after each customer call easily.
Agents can choose from a set of pre-made message templates or write their own message to the customer.
Install applicationSeamlessly integrated with Salesforce
All LeadDesk Talk calls and messages are logged in the customer profile in Salesforce so your agents can see call status, length, related tickets, call reasons and dispositions.
Call recordings can also be accessed when needed.
Some of LeadDesk Talk features:
True 2-way VoIP
Serve all leads smartly: when a lead calls you back, they will always be connected to the same agent for better customer experience.
Click-to-call dialer mode
You can dial numbers directly from any website, spreadsheet or a CRM with this automated dialer mode.
Automated SMS messaging
Send follow-up text messages and SMS confirmations with no hassle right after the call.
Activity-level logging
See all client information and communication history in the same place in Salesforce.
