Security and Compliance Center

Protecting your customers' data and your own operations is LeadDesk's priority.That's why we have independently audited security certificates, compliance across common EU legislation, and a global infrastructure with built-in contingencies to provide you with peace of mind, and reliable, secure contact center software.

Explore Our Security Commitments and Resources

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LeadDesk and Security

LeadDesk's Guide to Contact Center Cyber Security

Your checklist to improving security and compliance in your contact center software. Find out what to look for if you're concerned about maintaining the integrity of your company and customer data.

Get the Guide

Independently Certified

LeadDesk is ISO27001 and SOC2 certified by independent auditors. This proves that we have established processes in place to ensure the integrity of your data and helps you stay compliant with security requirements.

Explore Our Certifications

Explore Phone Number Regulations

Get new phone numbers easily and stay compliant in your country by following the up-to-date phone number regulations.

Learn Your Regulation

Always Be EU Compliant

LeadDesk is the top contact center software for Europe. Our "global but local" ethos means we always follow the evolving EU regulations and proactively ensure our customers can always be up-to-date on the latest rules.

Stay EU Compliant

Reliable Service with 99.95% Uptime

LeadDesk's own server network is continuously monitored by a team of experts so you can just focus on connecting with customers.

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Privacy and Terms of Service

Take a look at LeadDesk's standard Terms of Service and Privacy policies.

Explore Our Policies
Our journey with LeadDesk has been one of continuous improvement, and our cooperation with LeadDesk’s support team has fostered mutual understanding and focused on enhancing our operational capabilities
Raul Pettersson
3rd Party Service Owner

LeadDesk's Security Certifications

ISAE3000 SOC 2 Accredited

This is a must-have accreditation if you’re dealing with personally identifiable information — much like customer information.

Companies are tested by independent auditors on security and other factors to ensure they conform to the standard.

LeadDesk has been audited by KPMG and holds a SOC 2 Type I accreditation from them.

How SOC 2 Works

ISO 27001 Certified

ISO 27001 auditors examine the overall information security management design of a company. This certificate ensures that there are processes in place to lessen risk of data breaches.

Companies who comply with this standard must prove to independent auditors that they meet the requirements.

LeadDesk is audited regularly by Bureau Veritas and holds an ISO27001:2013 certification since 2018.

More About ISO27001
We have experienced that the systems we get from LeadDesk have a very stable operation.
May Bente K. Olsen
Director of Customer Service, Private Market

The Leading Contact Center for Companies Operating in the EU

GDPR-Ready

With an infrastructure including local offices and servers across Europe, we pride ourselves on being the sole truly EU-centric contact center solution available.

Our local employees are armed with local regulatory knowledge, supported by development teams who build LeadDesk to also be GDPR-compliant.

Tools for GDPR Compliance

Prepared for NIS2

As the EU brings out new requirements for companies, the LeadDesk team examines our current security and data practices to ensure compliance.

With the NIS2 directive rolling out, LeadDesk customers are in safe hands regarding cybersecurity as our software already complies with the requirements.

More About NIS2

Privacy and Service Terms

Privacy Policy

Privacy statement explaining data collection, usage, storage, and protection practices for LeadDesk’s services.

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Standard Terms of Service

Terms outlining the use of LeadDesk’s services, including user obligations, privacy, and liability limitations.

Read Terms of Service

Secure and Compliant with LeadDesk

Built with data security in mind, and the leading contact center software for EU compliance, LeadDesk helps you:

  • – stay GDPR and NIS2 compliant
  • – protect your customer information
  • – keep up to date with the latest security practises

 

Get a demo, and see how LeadDesk helps you connect with your customers with a secure peace of mind.