Artificial Intelligence and Automation for Smarter Contact Centers
Boost agent efficiency and create seamless customer interactions with AI and automation.
29% More Connected Calls with AI Dialer
AI Dialer is a next-generation predictive dialer using advanced algorithms, ensuring maximum efficiency with minimal call drops, dynamically adjusting to your agent count.
Only available at LeadDesk, AI Dialer has proven itself to LeadDesk customers by delivering up to 51% more completed calls, and 29% more connected calls.
Get it on the LeadApp StoreDeflect up to 90% of customer issues with AI Chatbots
LeadDesk Chatbots are powered by a custom AI that uses NLP and NLU to understand your customer’s intent.
AI Chatbots solve simpler requests and processes 24/7, so that your agents can focus on the more complex requests.
Find out moreAI Made for Contact Centers
LeadDesk is at the forefront of building secure, compliant AI solutions for European contact centers, bringing proven results to our customers.
Discover the LeadDesk AI Suite"LeadDesk is flexible, easy to integrate, and it allows us to make quick adjustments without help from developers."
Route customers to the most qualified agent with ACMD (Automatic Call & Messaging Distribution)
Connect your customers to the right place with smart ACMD. Automatically assign the best available agent to the case, so that you can serve all your customers quickly and efficiently.
Full guide to ACMDRecognize keywords, trends and patterns with Speech-to-text (STT)
Connect LeadDesk to various STT services to help you understand your voice data. Perfect for coaching, QA, CX and business development.
Read the STT Contact Center Guide