5 reasons to upgrade to a cloud based contact center software
Businesses of all sizes can benefit from an up-to-date contact center software. Read our five reasons to upgrade your contact center system.schedule2 minute read
Contact center software is not just for call centers. Businesses of all sizes looking for solutions for outbound and inbound sales and customer service can benefit from using a modern software to speed up their sales and close more deals.
Do you have a business where your customer service or your sales team needs to handle dozens of customer engagements or more per day? If so, here are five reasons to upgrade your contact center system, or if you don’t have one yet, buy one for the very first time.
1. Saves time and money
A modern contact center software allows your agents and employees to make calls faster with intuitive workflows and user-interfaces. You’ll increase the number of customer contacts an agent can potentially handle on any given day. Get a cloud-based solution and you don’t have to spend money upfront on hardware or updates: just pay for what you use. Make sure you choose a system that supports VoIP calls, they will significantly lower the cost of calls you make.
2. Happier employees, happier customers
Happy agents go hand in hand with happy customers. Cloud-based solutions enable agents to work from anywhere, anytime, often improving work-life balance. Cutting-edge tools simplify and speed up work, enabling agents to both close more deals and improve customer satisfaction.
A good example of tools making life easier for agents is LeadDesk’s blended inbound. This means agents can seamlessly switch to making outbound calls when they have no inbound customers to handle.
3. Room to grow
Change is the only constant in life. The right software both grows with you and helps you to grow by speeding up sales and improving close rates. A modern call center software is always ready to grow as you grow – adding or removing licenses should be simple.
A cloud-based software scales to different needs. You should find a software that makes it as easy to work from multiple sites, add home workers and integrate systems with other offices. Likewise, ensure that the reporting tools are fit for your needs and can be customized according to your wishes.
4. Ensures compliance
Calls, data, and transactions must comply with both national and international regulations. When the business grows, compliance demands grow along with it. You don’t want to risk your operations with software that doesn’t take legal obligations – such as GDPR – into account.
Make sure that you choose a software that is compliant and keeps you compliant in changing operating environments. You can focus on your core business instead of worrying about changing regulations.
5. Always up-to-date tools
Having the latest technology at your use has many perks. With cloud-based software, you don’t need to worry about servers, data warehousing or updating the software. Latest technology also means making the most of new technologies, from big data to machine learning and automation.
So, pick a solution that is constantly developed and future-proof. The most advanced systems – such as our LeadDesk – are already using AI for example in matchmaking to make sure every customer contact is handled in the best possible way, by the right agent.