Løs dine kunders problemer første gang, de kontakter LeadDesks intelligente kundeserviceløsning.Prøv det gratis
Agenter har deres specialiteter. Med intelligent opkalds- og e-maildistribution leder LeadDesk dine kunder hen til den rigtige agent hver gang.
LeadDesk tilbyder en fleksibel IVR, nem CRM-integration og færdighedsbaseret routing. Derfor giver det dig mulighed for at drive en effektiv kundeserviceorganisation, der resulterer i øget kundetilfredshed.Prøv det gratis
Saml alle kundeserviceanmodninger i de samme køer for effektivt at prioritere dine agenters arbejde.
Bland indgående og udgående opkald problemfrit, så agenterne kan forbedre deres produktivitet.
Hold overblikket over din virksomhed med opkaldsovervågning, live-oversigter og overbevisende rapporteringsværktøjer.
4DMC wanted a solution for handling a massive number of calls simultaneously during peak hours. See how they did it with LeadDesk.
Use our API to customise LeadDesk to do whatever your business needs.
The SSL encryption ensures that all data passed between the web server and browsers remain private and intact.
Compliant with local regulations
Our wide network of hosts, in several EU countries, ensure high uptime and security.
All our data is stored in the EU, according to EU and GDPR requirements and safety standards.
Configure dashboards or limit access based on team role or office or IP.
Easily save and access your favourite reports, without having to recreate all over again.
Build your own reports by filtering by campaigns, offices, products, queues, etc.
Use our pre-built reports to easily get statistics about your contact lists, agents or channels.
Customize your dashboard with a large set of pre-defined widgets and real-time stats.
Record entire calls or just the voice receipt.
Use call recordings, or listen to agent call live, to coach agents and guarantee that your quality standards are met.
Blend inbound and outbound calls seamlessly to the agent, regulating outbound call volume based on inbound traffic.
Make sure the customer gets a hold of someone, by forwarding your calls when agents are busy.
Integrate your CRM with LeadDesk to access customer information, before you answer the call.
With our flexible ring groups, you can easily ring several agents at one time, or in a specific order.
Use any of the pre-set call ending reasons, or create your own.
Forward your calls to mobile, to make sure a call never goes unanswered.
Increase your caller satisfaction and first-call-resolution, by matching the caller to the agent with the required skill set.
Make sure the customer speaks with the right agent based on agent skills, your IVR or caller information.
Easily route your call to the right agent with our flexible IVR.