The importance of promoting good customer service

access_time 3 min
date_range 22.01.2021

Every year, a business is selected for the best customer service in Norway. This takes place at something called The Customer Service Days. Kantar has made a measurement called KSindeks that determines which business has done the very best in Norway at customer service. This is Norway’s largest customer service survey. The hand out of the different awards is therefore closely followed up by managers across industries.

LeadDesk are proud representatives of the KSindeks together with the organizers of the event Tekna and Kantar. We believe it is important to promote good customer service in Norway especially in the challenging year that has been. Last year our customer Sparebank 1 SR-Bank was the well-deserved winner of the Best Customer Service in the industry category of banking. You can read more about the recipe that made them succeed in becoming the best here.

Scandinavia’s foremost in customer service management

At The Customer Service Days, any company in Norway that offers customer service has the chance to win generous prizes by the KSindeks measurement. However, The Customer Service Days are so much more than just an award ceremony. The Customer Service Days is a refreshing conference focusing on technology, innovation, customer service, and strategy. The first conference was held in 2015, with over 400 participants. Now the conference is Scandinavia’s foremost in customer service management. To create the best program for you, extensive research and dialogue have been done with different experts and user groups.

The goal of The Customer Service Days

Technology is something that will always affect modern working life. Tekna has therefore developed this conference in order to prepare managers for the customer service of the future. This is through current lectures from new and familiar faces about the latest trends in the customer service industry, as well as tips and advice.

Both managers and business developers are drawn to this event, who have realized that customer service is a very important part of a business. You can meet both CEOs, IT managers, customer service managers, sales managers, CRM managers, etc.

Corona and The Customer Service Days  2021

The Customer Service Days will be very different this year as most of it has had to be in the last year. There will be a digital awards ceremony every day at 10 am Monday the 25th of January until Wednesday the 3rd of February. See the list below for the finalists and when the winners are announced. However, the conference itself is set for June 2021! You can sign up for the event here.

2020 has been a challengeing year for many businesses. Many have had to send their agents to home offices, where the situation has been demanding for many because of office equipment, software installations, and family life at home. Therefore, this year’s main award will be The Corona Prize, which will be the substitute for Norway’s Best Customer Service Prize. The Corona Prize is awarded to the business that has improved its customer service during the corona period to the greatest extent possible.

How the survey is measured

Kantar’s large customer service measurement, KSindeks, determines who wins the differnet awards. This is measured through over 20,000 interviews each year.  KSindeks is Norway’s largest customer service survey with 160,000 respondents in the experience base.

The digital award ceremony

Follow the final nominations here.

Monday January 25th: Bank

The finalists for the best customer service in the banking industry: Sbanken, SpareBank1 NordNorge and Eikabankene.

Tuesday January 26th: Insurance

The finalists for the best customer service in the insurance industry: Frende, IF and KLP.

Wednesday January 27th: Telephony

The finalists for the best customer service in the telecom industry: Fjordkraft, OneCall and TalkMore.

Thursday January 28th: Broadband

The finalists for the best in customer service in broadband: AltiBox, ICE and Telenor.

Friday January 29th: TV signals

The finalists for the best in customer service within TV signals: AltiBox, RiksTV and Canal Digital Parabol.

Monday February 1st: Travel

The finalists for the best in customer service in travel: Vy, Widerøe and Ving.

Tuesday February 2nd: Open Class

The finalists for the best in open service customer service: NAF, Toyota and Bilia.

Open class is the class for those who do not end up in a fixed industry. This year we see that the car industry as a whole dominates the top list.

Wednesday February 3rd: Corona Prize!

The finalists for best customer service in the Corona period (Corona Prize): Lyse, Møller bil and Coop.