LeadDesk's cloud contact center-softwareblog med alt hvad du behøver at vide for at bringe dit salg, kundeservice, effektivitet og agentoplevelse til det næste niveau.Mere at læse på engelsk
Et virtuelt kontaktcenter har mange ting til fælles med ethvert andet kontaktcenter med en betydelig forskel: Kontaktcenteragenterne behøver ikke at være placeret i et centralt kontor. Da agenterne bruger en virtuel kontaktcenterløsning til at oprette forbindelse, kan de arbejde, uanset hvor de er. I dette blogindlæg lærer du, hvordan du kan bruge en virtuel kontaktcenterløsning til at omdanne din virksomhed til det bedre.
I betragtning af at mange virksomheder ændrer deres arbejdspolitik mod opmuntring til fjernarbejde, ønskede vi at oprette denne korte blogpost om, hvordan du kan bruge LeadDesk hjemmefra.
Wondering how to ensure that your customer service is fine-tuned to leave customers smiling while ensuring operational efficiency? Quality assurance is a key element in the systematic optimization of your operation.
As you choose a system for your Contact Center, do you focus only on the system or do you think about which vendor you choose? Do you want to buy a shelf item where things are as standardized or do you want a vendor who develops you? We are diving into these questions and shedding light on how we at LeadDesk differ from other vendors.
Self-service is a growing trend driven by both consumer behavior and cost-savings. The relationship between customer service and customer support will strengthen. We will also see the rise of new, highly focused contact centers with expertise to handle demanding cases.
The smart speaker market has been growing by an average of 40% each year. There are more than two million active podcasts. Audiobooks already generate more than a billion in revenue each year. Clubhouse is the hottest social media right now and practically everyone is walking around with headphones over their ears.
2020 suddenly saw millions of people begin working from home full-time. Immediate impacts of the shift were a transition to cloud services. Even as people slowly return to their offices, permanent changes that impact contact centers will remain.
Conversational customer dialogue signifies a shift away from managing customer experience as tickets towards authentic, channel agnostic conversations with customers. This strategy calls for the cooperation of all channels and touch points to the benefit of the customer.
Artificial intelligence, or AI, is the simulation of human intelligence by machines. AI in the contact center industry is entering a post-hype era, where we are finally seeing real-life examples of the benefits, especially in quality assurance.
According to our survey, agent experience and performance are the biggest business challenges for nearly 50% of the respondents. How can the agent experience be improved?