The LeadDesk Blog

LeadDesk’s cloud contact center software blog for everything you need to know to take your sales, efficiency and agent experience to the next level.

Enxhi

Enxhi has been working for LeadDesk for soon one year while finishing her master’s studies at the same time. She appreciates both the great professional team at LeadDesk where she feels she can always get help. Furthermore, Enxhi feels she has been able to grow professionally due to that she has had the possibility to deepen and broaden her expertise within the area of web development and learn a lot about problem solving together with the team.

Career Stories
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Contact center reporting – How to make the most of it?

The key to data-driven decision-making? Smart reporting. In this article we give you tips on how to make the most of contact center reporting and present some of our most used reports. Learn how to make the most of your data!

Call Center Metrics & Reporting Cloud Contact Center Software
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Eero

A few years ago, Eero figured out that his dream job would be to work with Linux System administration – maintaining, developing and automating the infrastructure. Now he is working at LeadDesk with exactly this and feels he can really make a difference on the infrastructure side. He truly feels he has been able to grow professionally during his time at LeadDesk and enjoys the open and multicultural working environment.

Career Stories
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Teemu

Teemu was previously working with coding but got interested in a tester position at LeadDesk. Now seven years later he still feels he is learning new things and feels at home in the working community.

Career Stories
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How ethics is changing how companies are looking at privacy

Contact Centers are used to abiding by the regulations set by lawmakers and industry groups. However, the conversation will move from simple compliance with privacy regulation towards ethics.

Cloud Contact Center Software
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Why ignoring an omni-channel approach will cost you sales and customer satisfaction

The vast majority of people have smartphones and use several different channels for communication: web, mobile web, SMS, calling, apps, bots, email etc. Consequently, you should be prepared to serve them in the channels they want to be served in.

Cloud Contact Center Software Omnichannel Customer Service
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Yücel

A sales star, who jumped on the opportunity to join a market leading SaaS company and grew to become the #1 Salesperson of 2018.

Career Stories
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5 reasons to upgrade to a modern contact center software

Businesses of all sizes can benefit from an up-to-date contact center software. Read our five reasons to upgrade your contact center system.

Call Center Best Practice Call Center Compliance Cloud Contact Center Software Outbound Sales
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Is your call center software interface holding back agent efficiency?

The LeadDesk Machine interface has a big impact on agent efficiency because it is so intuitive and fast.

Cloud Contact Center Software Outbound Sales
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GDPR FAQ

How GDPR will affect the call center and telemarketing industry

Call Center Best Practice Call Center Compliance Cloud Contact Center Software
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GDPR consumer rights

A quick overview of consumer rights under GDPR and how LeadDesk can help you abide by them

Call Center Best Practice Call Center Compliance Cloud Contact Center Software
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Dialer CRM integration – 8 ways to boost sales

The biggest performance improvement you could make is dialer CRM integration with a real multi-mode dialer.

Call Center Tips Cloud Contact Center Software Outbound Sales
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