The LeadDesk Blog
LeadDesk’s cloud contact center software blog for everything you need to know to take your sales, efficiency and agent experience to the next level.
The coronavirus crisis has firmly shaken the foundations of our economies. Below, we’ve gathered some questions and answers regarding the coronavirus situation from our perspective. In light of the information we currently have, the corona crisis will not impact our long-term goals. We are, however, constantly monitoring the situation.
Considering many businesses are changing their working policies towards encouraging remote work, here is a short guide on how to use LeadDesk for remote work.
The 22nd CCW brought together over 200 exhibitors from across the world to talk and showcase the ins and outs of various call center solutions.
A virtual call center has many things in common with any other call center, with one significant difference: The call center agents do not need to be located in one central office. Since the agents use a virtual call center solution to connect, they can work from wherever they are.
Natascha decided to start as Account Manager at LeadDesk because she wanted to be part of an international growth company and work with a product in a field with a lot of growth potential. Quite recently Natascha also got to change position and is now focusing mainly on inbound and customer service customers. This change has given her an opportunity to develop further in the field of B2B sales.
Automation is key for any business dealing with repetitive tasks. You might have heard that we launched our own Microsoft Power Automate-connector in the spring of 2019 and have been testing it out since then in various settings.
When choosing a contact center solution, it’s crucial to consider the software’s integration possibilities. The best call center software integrates easily with popular CRM and BI systems and enables customized solutions when necessary.
Enxhi has been working for LeadDesk for soon one year while finishing her master’s studies at the same time. She appreciates both the great professional team at LeadDesk where she feels she can always get help. Furthermore, Enxhi feels she has been able to grow professionally due to that she has had the possibility to deepen and broaden her expertise within the area of web development and learn a lot about problem solving together with the team.
The key to data-driven decision-making? Smart reporting. In this article we give you tips on how to make the most of contact center reporting and present some of our most used reports. Learn how to make the most of your data!
A few years ago, Eero figured out that his dream job would be to work with Linux System administration – maintaining, developing and automating the infrastructure. Now he is working at LeadDesk with exactly this and feels he can really make a difference on the infrastructure side. He truly feels he has been able to grow professionally during his time at LeadDesk and enjoys the open and multicultural working environment.
Teemu was previously working with coding but got interested in a tester position at LeadDesk. Now seven years later he still feels he is learning new things and feels at home in the working community.
Contact Centers are used to abiding by the regulations set by lawmakers and industry groups. However, the conversation will move from simple compliance with privacy regulation towards ethics.