Inbound and Outbound Contact Center Solution for the Public Sector
Your revolutionary tool for outbound sales and customer service in the Public Sector.
Over 10,000 Professionals Hit Their Targets Daily Using Leaddesk
Support every customer on a channel of their chioce
Answer every customer inquiry, route calls to the right agent based on the request, easily log and manage callbacks when the line is full. LeadDesk helps you make every customer happy. Always.
Augment Your Customer ServiceTriple the efficiency of your outbound calling
Get in touch with the right people easily and keep your agents talking with customers more while LeadDesk software takes care of all the "boring" stuff.
Boost Your Outbound SalesIncrease contact center capacity your way
Close more deals and make every customer loyal - we'll help you achieve both.
Build client loyalty
Your customers get the service they deserve while your employees get to concentrate on their core work - isn't it the best way to grow sustainable business?
Save time and money
No more jumping from one application to another or manually calling your customer base! LeadDesk removes any distractions at work.
Be calm in crisis
With smart call routing, easy-to-use callbacks, advanced reporting and our experts always ready to help you can stay calm in any situation.
Increase work effectiveness
Our outbound calling platform and dialer modes enable your agents to go from 40 calls per day to 120 calls per day.
"There has been a lot of positive feedback on the use of the software, and LeadDesk’s system has made calling much easier and faster"
Lotta Löfberg, Service Manager at the City of Oulu
Read the City of Oulu case studyQuality Solutions Tailored for the Public Sector
The Public Sector is a crucial industry that should always be on call to receive both urgent and non-urgent contacts.
LeadDesk provides municipalities and public sector companies across the Nordics with solutions to manage all customer inquiries in one place: receive client calls, launch callback services, and improve your workforce management. This lets you build customer loyalty and removes any distractions for agents.
Book a demo nowEasy to use
With an intuitive interface, your agents can start using LeadDesk from the day one.
Transparent
Never lose track of your customers and agent performance with real-time reporting.
Fully customizable
Let every department or agent customize the user interface to fit their needs.
Integration capabilities
With a well-documented open API you can integrate LeadDesk software into virtually any system you use.
Let's get the ball rolling!
FAQ: LeadDesk for the Public sector
What can I use LeadDesk software for?
Organizations from the public sector use LeadDesk contact center software to get in touch with their contact base, organize callback services, and provide truly omnichannel customer support.
You can start by using LeadDesk for some of your business needs and then expand to other areas of customer communication.
What channels do you support?
We are a truly omnichannel solution that supports calls, e-mails, SMS, Facebook Messenger, and a webchat.
Switching between channels is effortless, and all customer communication history is collected in one view.
What about privacy, security, and GDPR compliance?
LeadDesk is independently audited and certified for the highest standards of data security controls in contact center services (SOC 2, ISO 27001).
All data is stored in the EU, according to the GDPR requirements and safety standards.
What is your pricing model?
We have different pricing tiers depending on your needs and use cases for the software.
The best way to know what LeadDesk would cost for your company is to have a call with one of our experts. Book a call today!
