The LeadDesk Blog
LeadDesk’s cloud contact center software blogs for everything you need to know to take your sales efficiency and agent experience to the next level
Call center managers create the work environment that allows your agents to shine. Read our blog to learn what to look for in a manager.
Availability and automation are essential for today’s customer service. Stay competitive with concrete tips for Omnichannel and AI chatbots.
Wondering how to perfect the recruitment of your inbound call center? Check out what you should consider when hiring new employees.
Struggling to assemble a sales team that brings out the best in each team member? Read our tips on what you should consider when hiring for your call center sales team.
How simple button choices make a huge difference in agent experience in contact center software. Learn the latest in contact center UI design.
Here are 25 real-life chatbot use cases in the fields of customer service, marketing and sales.
Introducing our new UI for outbound calling. The new UI makes the sales agents’ work even faster than before, with a smooth onboarding experience for new agents.
Cassandra took on the challenge to grow a new market and became a team leader within a year of joining LeadDesk. Read her story.
Want to learn the ropes of call center work? Read our tips on how to become a better sales or customer service agent.
High volume call centers are a numbers game. Learn what to consider when hiring agents and managers for a sales operation that closes deals.
Effektive Callcenter-Gamification erfordert gründliche Planung. Mit diesen 6 Tipps können Sie sicherstellen, dass Ihre Gamification sowohl den Umsatz steigert als auch die Motivation der Mitarbeiter verbessert.
Call center managers create the work environment that allows your agents to shine. Read our blog to learn what to look for in a manager.