The LeadDesk Blog
LeadDesk’s cloud contact center software blog for everything you need to know to take your sales, efficiency and agent experience to the next level.
Your call center’s business- and campaign strategies rely on relevant information being collected, measured, reported and reviewed.
Call center compliance and meeting the demands of different EU and local regulations are vital for success in the call center business
Wasted time is the enemy. Call center best practice shows us how to identify how agents waste time, fix the problems and close more deals.
Energy telesales is a competitive business. It’s always changing for a contact center business. How can advanced tools help you come out on top?
To be accredited the certification, LeadDesk needed to prove that we meet the specified security- and documentation standards.
The LeadDesk API makes Zendesk computer telephony integration possible. Lower your costs and transform the customer experience.
What does the European General Data Protection Regulation mean for contact centers? In this blogpost, we list 5 ways it will impact your business.
In this article, we’ll take a look at how big publishers use call center software and telesales, and what businesses in other sectors can take away.
In this blog, we show you 4 hacks to upgrade your call center management. We also tell you the one thing you should stop doing and avoid at all costs.
Are you benefiting from CRM integration? For sales teams, contact centers, SMEs and larger enterprises, a CRM system is often found at the heart of business
Quality assurance is about preventing mistakes, continually improving standards and staying on top of legal requirements. In this post we discuss 8 ways you can improve your QA.
Lauri Pukkinen, co-founder etc. at LeadDesk, walks us through their sales process and how Pipedrives plays a pivotal role in that.