The LeadDesk Blog
LeadDesk’s cloud contact center software blog for everything you need to know to take your sales, efficiency and agent experience to the next level.
Businesses of all sizes can benefit from an up-to-date contact center software. Read our five reasons to upgrade your contact center system.
The LeadDesk Machine interface has a big impact on agent efficiency because it is so intuitive and fast.
How GDPR will affect the call center and telemarketing industry
A quick overview of consumer rights under GDPR and how LeadDesk can help you abide by them
The biggest performance improvement you could make is dialer CRM integration with a real multi-mode dialer.
Your call center’s business- and campaign strategies rely on relevant information being collected, measured, reported and reviewed.
Call center compliance and meeting the demands of different EU and local regulations are vital for success in the call center business
Wasted time is the enemy. Call center best practice shows us how to identify how agents waste time, fix the problems and close more deals.
Energy telesales is a competitive business. It’s always changing for a contact center business. How can advanced tools help you come out on top?
The LeadDesk API makes Zendesk computer telephony integration possible. Lower your costs and transform the customer experience.
What does the European General Data Protection Regulation mean for contact centers? In this blogpost, we list 5 ways it will impact your business.
In this article, we’ll take a look at how big publishers use call center software and telesales, and what businesses in other sectors can take away.