The LeadDesk Blog
LeadDesk’s cloud contact center software blog for everything you need to know to take your sales, efficiency and agent experience to the next level.
Contact Centers are used to abiding by the regulations set by lawmakers and industry groups. However, the conversation will move from simple compliance with privacy regulation towards ethics.
The vast majority of people have smartphones and use several different channels for communication: web, mobile web, SMS, calling, apps, bots, email etc. Consequently, you should be prepared to serve them in the channels they want to be served in.
A sales star, who jumped on the opportunity to join a market leading SaaS company and grew to become the #1 Salesperson of 2018.
Businesses of all sizes can benefit from an up-to-date contact center software. Read our five reasons to upgrade your contact center system.
The LeadDesk Machine interface has a big impact on agent efficiency because it is so intuitive and fast.
How GDPR will affect the call center and telemarketing industry
A quick overview of consumer rights under GDPR and how LeadDesk can help you abide by them
The biggest performance improvement you could make is dialer CRM integration with a real multi-mode dialer.
Your call center’s business- and campaign strategies rely on relevant information being collected, measured, reported and reviewed.
Call center compliance and meeting the demands of different EU and local regulations are vital for success in the call center business
Wasted time is the enemy. Call center best practice shows us how to identify how agents waste time, fix the problems and close more deals.
Energy telesales is a competitive business. It’s always changing for a contact center business. How can advanced tools help you come out on top?
