The LeadDesk Blog

LeadDesk’s cloud contact center software blog for everything you need to know to take your sales, efficiency and agent experience to the next level.

5 reasons to upgrade to a modern contact center software

Businesses of all sizes can benefit from an up-to-date contact center software. Read our five reasons to upgrade your contact center system.

Call Center Best Practice Call Center Compliance Cloud Contact Center Software Outbound Sales
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Is your call center software interface holding back agent efficiency?

The LeadDesk Machine interface has a big impact on agent efficiency because it is so intuitive and fast.

Cloud Contact Center Software Outbound Sales
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GDPR FAQ

How GDPR will affect the call center and telemarketing industry

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GDPR consumer rights

A quick overview of consumer rights under GDPR and how LeadDesk can help you abide by them

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Dialer CRM integration – 8 ways to boost sales

The biggest performance improvement you could make is dialer CRM integration with a real multi-mode dialer.

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Call Center Reporting – Automation Is Key

Your call center’s business- and campaign strategies rely on relevant information being collected, measured, reported and reviewed.

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Call center compliance is the single biggest risk factor for new call center entrepreneurs

Call center compliance and meeting the demands of different EU and local regulations are vital for success in the call center business

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Call center best practice – spot the 10 top agent time wasters

Wasted time is the enemy. Call center best practice shows us how to identify how agents waste time, fix the problems and close more deals.

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Advanced energy telesales and the contact center business

Energy telesales is a competitive business. It’s always changing for a contact center business. How can advanced tools help you come out on top?

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9 great Zendesk computer telephony integrations

The LeadDesk API makes Zendesk computer telephony integration possible. Lower your costs and transform the customer experience.

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5 Ways GDPR Will Impact Contact Centers

What does the European General Data Protection Regulation mean for contact centers? In this blogpost, we list 5 ways it will impact your business.

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5 tricks to learn from publishing telesales to boost your sales

In this article, we’ll take a look at how big publishers use call center software and telesales, and what businesses in other sectors can take away.

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