The LeadDesk Blog

LeadDesk’s cloud contact center software blog for everything you need to know to take your sales, efficiency and agent experience to the next level.

Call Center Reporting – Automation Is Key

Your call center’s business- and campaign strategies rely on relevant information being collected, measured, reported and reviewed.

Call Center Best Practice Call Center Metrics & Reporting Call Center Tips Cloud Contact Center Software
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Call center compliance is the single biggest risk factor for new call center entrepreneurs

Call center compliance and meeting the demands of different EU and local regulations are vital for success in the call center business

Call Center Best Practice Call Center Compliance Call Center Tips
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Call center best practice – spot the 10 top agent time wasters

Wasted time is the enemy. Call center best practice shows us how to identify how agents waste time, fix the problems and close more deals.

Call Center Best Practice
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Advanced energy telesales and the contact center business

Energy telesales is a competitive business. It’s always changing for a contact center business. How can advanced tools help you come out on top?

Cloud Contact Center Software Outbound Sales
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Acquiring the ISO 27001 certificate – and what it means to our customers

To be accredited the certification, LeadDesk needed to prove that we meet the specified security- and documentation standards.

Call Center Compliance Cloud Contact Center Software
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9 great Zendesk computer telephony integrations

The LeadDesk API makes Zendesk computer telephony integration possible. Lower your costs and transform the customer experience.

Call Center Best Practice Customer Experience
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5 Ways GDPR Will Impact Contact Centers

What does the European General Data Protection Regulation mean for contact centers? In this blogpost, we list 5 ways it will impact your business.

Call Center Best Practice Call Center Compliance Cloud Contact Center Software
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5 tricks to learn from publishing telesales to boost your sales

In this article, we’ll take a look at how big publishers use call center software and telesales, and what businesses in other sectors can take away.

Call Center Best Practice Call Center Tips
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4 tips on how to upgrade your call center management and the 1 thing to avoid

In this blog, we show you 4 hacks to upgrade your call center management. We also tell you the one thing you should stop doing and avoid at all costs.

Call Center Best Practice
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CRM integration and a predictive dialer will boost your sales

Are you benefiting from CRM integration? For sales teams, contact centers, SMEs and larger enterprises, a CRM system is often found at the heart of business

Outbound Sales
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8 ways to improve call center quality assurance

Quality assurance is about preventing mistakes, continually improving standards and staying on top of legal requirements. In this post we discuss 8 ways you can improve your QA.

Call Center Compliance
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LeadDesk integrates with Pipedrive to become the “ultimate sales machine”

Lauri Pukkinen, co-founder etc. at LeadDesk, walks us through their sales process and how Pipedrives plays a pivotal role in that.

Outbound Sales
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