The LeadDesk Blog

LeadDesk’s cloud contact center software blog for everything you need to know to take your sales, efficiency and agent experience to the next level.

Ultimate guide to contact center quality assurance

Looking to improve the overall performance of your contact center? Find out how quality assurance can strengthen your operation from details to strategy.

Call Center Compliance Cloud Contact Center Software
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Speech-to-text – Contact center guide

Ever wondered what speech-to-text is, how it works, how it can be used in contact centers, and what the implications will be in the long run? Check out this blogpost to gain all insights.

Call Center Compliance Cloud Contact Center Software
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Behind the scenes: Interview with Fjordkraft

We got a moment with Jan Kåre Sumstad, National Head of Sales Telemarketing, from Fjordkraft to hear about how they have managed to maintain activity levels the past months. Hint: Structure, communication and routines are crucial throughout the company.

Cloud Contact Center Software Industry News Outbound Sales
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Blend inbound and outbound to increase revenue and reduce costs

Increased call center sales and efficiency, less expenditure – yes please! Read how an omnichannel software successfully blends inbound and outbound.

Call Center Best Practice Cloud Contact Center Software Omnichannel Customer Service
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Omnichannel contact center software supports agents

66% of customers get in touch with customer service using at least three channels. To enable your agents to stay on top in this omnichannel environment, you need to integrate the data from all departments and contact channels into one easy-to-use system – an omnichannel contact center software.

Cloud Contact Center Software Omnichannel Customer Service
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Omnichannel contact center demystified

See what you need to enable your contact center to provide great customer service in all channels. There’s no big mystery: you just need omnichannel software.

Cloud Contact Center Software Omnichannel Customer Service
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Manager tips for quality and perfomance

2020 has changed the way we view on where and when we can work. In a short time, many companies have had to adjust their business strategies to a whole new way of working. Many employees might have never even worked remotely before. How do you cope with this change in contact centers? And how do you ensure QA when agents are working remotely?

Call Center Compliance Call Center Tips Cloud Contact Center Software Outbound Sales
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Q&A on the impacts of the coronavirus pandemic

The coronavirus crisis has firmly shaken the foundations of our economies. Below, we’ve gathered some questions and answers regarding the coronavirus situation from our perspective. In light of the information we currently have, the corona crisis will not impact our long-term goals. We are, however, constantly monitoring the situation.

Cloud Contact Center Software
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Contact center dialer modes

The type of campaign you are running, the length of your sales cycle, and the size of your team are key to providing context for your choice of a dialer. When it comes to how you handle and interpret your data, it is important to consider the source and quality of your leads. Learn more on the differences between dialer modes in this blogpost.

Cloud Contact Center Software Outbound Sales
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Using LeadDesk for remote work

Considering many businesses are changing their working policies towards encouraging remote work, here is a short guide on how to use LeadDesk for remote work.

Agent Experience Cloud Contact Center Software Outbound Sales
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Top trends from CCW Berlin 2020

The 22nd CCW brought together over 200 exhibitors from across the world to talk and showcase the ins and outs of various call center solutions.

Cloud Contact Center Software Industry News
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How a virtual contact center solution can transform your business

A virtual call center has many things in common with any other call center, with one significant difference: The call center agents do not need to be located in one central office. Since the agents use a virtual call center solution to connect, they can work from wherever they are.

Cloud Contact Center Software Outbound Sales
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