The LeadDesk Blog

LeadDesk’s cloud contact center software blog for everything you need to know to take your sales, efficiency and agent experience to the next level.

6 Outbound Metrics to Help Your Agents Close More

Looking to close deals cost-efficiently? Take a look at our blog on the 6 vital outbound metrics that turn your contact center into a gold mine.

Call Center Metrics & Reporting Call Center Tips Cloud Contact Center Software Outbound Sales
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5 Inbound Metrics to Make a Contact Center Take Flight

Wondering how to save money while improving customer satisfaction? Read our blog on the top 5 inbound contact center metrics and take the first steps.

Call Center Metrics & Reporting Call Center Tips Cloud Contact Center Software
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Every Call Center Metric You Need to Know

Contact centers today rely more and more on data to understand and manage their operations and the performance of their agents. A modern-day call center software provides you with an ever growing number of indicators that can be the decisive factor between success and failure.

Call Center Metrics & Reporting Cloud Contact Center Software Outbound Sales
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Ultimate guide to contact center quality assurance

Looking to improve the overall performance of your contact center? Find out how quality assurance can strengthen your operation from details to strategy.

Call Center Compliance Cloud Contact Center Software
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Speech-to-text – Contact center guide

Ever wondered what speech-to-text is, how it works, how it can be used in contact centers, and what the implications will be in the long run? Check out this blogpost to gain all insights.

Call Center Compliance Cloud Contact Center Software
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Behind the scenes: Interview with Fjordkraft

We got a moment with Jan Kåre Sumstad, National Head of Sales Telemarketing, from Fjordkraft to hear about how they have managed to maintain activity levels the past months. Hint: Structure, communication and routines are crucial throughout the company.

Cloud Contact Center Software Industry News Outbound Sales
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Blend inbound and outbound to increase revenue and reduce costs

Increased call center sales and efficiency, less expenditure – yes please! Read how an omnichannel software successfully blends inbound and outbound.

Call Center Best Practice Cloud Contact Center Software Omnichannel Customer Service
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Omnichannel contact center software supports agents

66% of customers get in touch with customer service using at least three channels. To enable your agents to stay on top in this omnichannel environment, you need to integrate the data from all departments and contact channels into one easy-to-use system – an omnichannel contact center software.

Cloud Contact Center Software Omnichannel Customer Service
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Omnichannel contact center demystified

See what you need to enable your contact center to provide great customer service in all channels. There’s no big mystery: you just need omnichannel software.

Cloud Contact Center Software Omnichannel Customer Service
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Manager tips for quality and perfomance

2020 has changed the way we view on where and when we can work. In a short time, many companies have had to adjust their business strategies to a whole new way of working. Many employees might have never even worked remotely before. How do you cope with this change in contact centers? And how do you ensure QA when agents are working remotely?

Call Center Compliance Call Center Tips Cloud Contact Center Software Outbound Sales
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Q&A on the impacts of the coronavirus pandemic

The coronavirus crisis has firmly shaken the foundations of our economies. Below, we’ve gathered some questions and answers regarding the coronavirus situation from our perspective. In light of the information we currently have, the corona crisis will not impact our long-term goals. We are, however, constantly monitoring the situation.

Cloud Contact Center Software
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Using LeadDesk for remote work

Considering many businesses are changing their working policies towards encouraging remote work, here is a short guide on how to use LeadDesk for remote work.

Agent Experience Cloud Contact Center Software Outbound Sales
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