Success Stories from LeadDesk Customers
Learn how companies and organisations have increased agent satisfaction, improved operations, and closed more with the help of LeadDesk.
From SMEs to multi-nationals
LeadDesk is used by customers ranging from one-man-shows to 500+ seat enterprises. Contact centers, sales teams and their agents use LeadDesk for inside sales, customer service, telemarketing, telesales, appointment setting, research and debt collection.
We help customers across the UK, Germany, Poland, Spain, India, Sweden, Norway, Denmark, the Netherlands, Belgium, Australia, Malta, Finland, Estonia and Latvia and are continuously expanding to other markets.
Teollisuusliitto streamlined member support with LeadDesk’s chatbot, improving efficiency.
SpangenbergGroep improved operations with LeadDesk through faster project starts, easier multilingual campaigns, and reliable support via a flexible cloud platform.
Eckerö Line improved service with LeadDesk, streamlining communication, enhancing reporting, and boosting call management for efficiency.
Memsa ApS streamlined operations, enhanced efficiency, and revolutionised their outbound sales with LeadDesk’s customizable features and dedicated support.
Learn how Sportsklubben Brann reduced manual support hours while simultaneously boosting customer satisfaction by implementing AI chatbots.
Nordisk Film Cinemas reduced agent load across all channels by 22% thanks to AI Chatbots from LeadDesk.
Pohjanmaan Taksi Oy grew their taxi dispatch center, operating smoothly and efficiently 24/7 with LeadDesk. Read the case study.
SOS Children’s Villages brought improved call tracking and dialer integration into their Salesforce solution with LeadDesk.
Verisure Sverige AB centralises their booking system and improves lead management using LeadDesk for High-Volume Sales.
Discover how Oral Hammaslääkärit Oy enhanced customer service with LeadDesk’s omnichannel solutions, advanced reporting, and system integrations.
UniSport, a Finnish wellness brand, streamlined their customer service efficiency and got better reporting by unifying all channels in LeadDesk’s omnichannel contact center software.
Islab improves customer experience and employee satisfaction by switching to LeadDesk’s modern cloud-based contact center solution, which combines their services into one platform and provides better reporting.
Customers across Europe in every sector
Major magazine publisher
We work with the leading magazine publisher in the Nordic and Baltic market area. Tele-sales activities are carried out by more than 500 agents. LeadDesk is used by various outsourced companies that run their telesales activities. The client, outsourcers and agents value LeadDesk’s light installation process. Our VoIP/GSM telephony options, intuitive ordering routines and easy multi-site data monitoring are also popular. For head office, LeadDesk makes managing different campaigns straightforward.
Global business information group
This blue-chip customer has operations in 17 countries across Europe. B2B telesales and inside sales operations are in several smaller units of 1-20 agents each. The customer’s products vary from business directory services to debt information and marketing services. The common denominator is that all campaigns have short sales cycles. The customer values being able to easily monitor multiple teams. The sales teams use a mix of lead data. LeadDesk Software keeps the agent experience consistent and highly efficient.
Small telesales and telemarketing company
A family-owned B2C telesales and telemarketing company, specializing in electricity contracts and mobile plans, and charity fund-raising. The firm grew from the founders and two part-time agents to twenty agents in under a year.
Appointment setting and sales consultation firm
A B2B meeting booking specialist. The company has 5-10 agents and enjoys LeadDesk’s flexibility and scalability. They use LeadDesk for their own appointment setting operations, and they have recommended LeadDesk to some of their consulting clients for more active and systematic customer outreach.
