The LeadDesk Blog
LeadDesk’s cloud contact center software blog for everything you need to know to take your sales, efficiency and agent experience to the next level.
See how LeadDesk’s cloud-based solution enables the function of a global contact center.
See how digital customer service benefits from a cloud-based omnichannel Contact Center as a Service (CCaaS) solution.
A comprehensive guide to the different chatbots available on the market, how to choose the right one for your brand, and how to measure its success.
In some countries, phone sales regulations require that orders made from an outbound call must be confirmed in an additional channel. Read what kind of tools we offer for confirming orders and which one would be a best fit for your company.
See how a high volume call center benefits from replacing a legacy platform with a Contact Center as a Service ((CCaaS) solution.
Call center managers create the work environment that allows your agents to shine. Read our blog to learn what to look for in a manager.
Availability and automation are essential for today’s customer service. Stay competitive with concrete tips for Omnichannel and AI chatbots.
Effective call center gamification involves planning. Read what you should consider to play games that genuinely drive sales and improve agent motivation.
Wondering how to perfect the recruitment of your inbound call center? Check out what you should consider when hiring new employees.
The times when people contacted customer service using one channel are long gone. Studies show that the majority of people make contact using at least three channels. If the only option you offer is for the customer to send an email and assigning them a ticket, you are most likely missing out on your opportunity to delight your customer
Struggling to assemble a sales team that brings out the best in each team member? Read our tips on what you should consider when hiring for your call center sales team.
Wondering how to ensure that your customer service is fine-tuned to leave customers smiling while ensuring operational efficiency? Quality assurance is a key element in the systematic optimization of your operation.
