The LeadDesk Blog

LeadDesk’s cloud contact center software blog for everything you need to know to take your sales, efficiency and agent experience to the next level.

Inbound call center job description – Consider these qualities when hiring

Wondering how to perfect the recruitment of your inbound call center? Check out what you should consider when hiring new employees.

Call Center Tips
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Omnichannel vs ticketing system

The times when people contacted customer service using one channel are long gone. Studies show that the majority of people make contact using at least three channels. If the only option you offer is for the customer to send an email and assigning them a ticket, you are most likely missing out on your opportunity to delight your customer

Omnichannel Customer Service
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Sales call center job description – How to hire a great sales team

Struggling to assemble a sales team that brings out the best in each team member? Read our tips on what you should consider when hiring for your call center sales team.

Call Center Tips
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Customer service quality assurance – How to ensure excellent customer service

Wondering how to ensure that your customer service is fine-tuned to leave customers smiling while ensuring operational efficiency? Quality assurance is a key element in the systematic optimization of your operation.

Call Center Compliance
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How to start a virtual call center and avoid failure

Call centers are easier to establish than ever before thanks to cloud-based call center software. However, many starting entrepreneurs fail to see the critical points that make or break your start-up. To ensure you don’t fall in the same missteps, we outline the most important aspects for you to succeed.

Call Center Best Practice Cloud Contact Center Software Outbound Sales
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Call Center Gamification Ideas

Agent motivation and churn are major concerns in the call center industry. Use these gamification ideas to support your agents in staying effective and satisfied.

Gamification
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Why investing in UX research early is important

How simple button choices make a huge difference in agent experience in contact center software. Learn the latest in contact center UI design.

Our design and development work Outbound Sales
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Esteban – Country Manager

Esteban thrives in a target-driven company culture that fosters trust and independence, achieving Country Manager position in just over a year. Read his story.

Career Stories
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Chatbot use cases: 25 real-life examples

Here are 25 real-life chatbot use cases in the fields of customer service, marketing and sales.

Chatbots
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The new and improved LeadDesk agent UI for outbound sales

Introducing our new UI for outbound calling. The new UI makes the sales agents’ work even faster than before, with a smooth onboarding experience for new agents.

Outbound Sales
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Cassandra – Team Lead

Cassandra took on the challenge to grow a new market and became a team leader within a year of joining LeadDesk. Read her story.

Career Stories
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Call center job tips for sales and customer service

Want to learn the ropes of call center work? Read our tips on how to become a better sales or customer service agent.

Call Center Best Practice Call Center Tips
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