The LeadDesk Blog
LeadDesk’s cloud contact center software blog for everything you need to know to take your sales, efficiency and agent experience to the next level.
Your complete guide to Dialer Modes, with full explanations of why, when, and where to use each one to boost agent efficiency and sales. Learn all the differences, pros, and cons in this extensive article.
Learn how agent experience can be enhanced by a fast and high-performing CCaaS solution.
Saija has gone from Customer Success Manager to VP of Business at LeadDesk. Learn why she loves working here.
See how a high-quality CCaaS solution helps achieve call center efficiency.
High-performing, resilient, and scalable data center design is important for modern CCaas software.
An efficient CCaaS system is a key resource in providing a great customer experience.
See how a cloud-based omnichannel CCaaS solution promotes a better customer experience
See how a cloud-based omnichannel CCaaS solution increases flexibility in contact centers
See how LeadDesk’s cloud-based solution enables the function of a global contact center.
See how digital customer service benefits from a cloud-based omnichannel Contact Center as a Service (CCaaS) solution.
A comprehensive guide to the different chatbots available on the market, how to choose the right one for your brand, and how to measure its success.
In some countries, phone sales regulations require that orders made from an outbound call must be confirmed in an additional channel. Read what kind of tools we offer for confirming orders and which one would be a best fit for your company.
